Refund policy
Return & Refund Policy
At DyJest, we want you to be happy with your purchase.
Returns
We accept returns within 14 days of delivery for unused, unopened, & unaltered items in their original packaging.
To request a return, please contact us at hello@dyjestwellness.com with your order number & reason for the return. Returns must be approved before being sent back.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item.
Items must be received in their original condition before a refund can be issued.
Non-Returnable Items
For health & hygiene reasons, we cannot accept returns or exchanges for:
- Opened or used products
- Products with broken or removed seals (if applicable)
- Custom Atelier blends & personalized products
- Gift cards
- Clearance or final sale items
Exchanges
We do not offer direct exchanges. If you’d like a different product, please return your unused & unopened item for a refund (if eligible) & place a new order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@dyjestwellness.com with your order number & photos of the issue. Once reviewed, we’ll work with you to provide a replacement, refund, or another appropriate resolution.
Refunds
Once we receive & inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.
